Shipping policy

When will my order be sent?
Olden Mill products are made in small batches, so we may need a little time to prepare your order before shipping. We ship Monday through Saturday and work to get every order out as quickly as possible while keeping our products fresh.

When should I expect my package?
We ship with USPS. Most packages arrive within 2-7 business days after shipment, although transit times can vary by destination and carrier conditions. Tracking information will be emailed to you once your order ships.

My tracking hasn't changed. What should I do?
USPS tracking can occasionally go several days without a new scan. This usually doesn't mean the package is lost. We recommend allowing some additional time for the next tracking update.

I made a mistake in my shipping address. Can I change it?
Email us at contact@oldenmill.com as soon as you notice the mistake. If we haven't shipped your order yet, we'll try to correct the address. Once the package has been handed to the carrier, we may no longer be able to make changes.

Can I send an order as a gift?
Absolutely. You can leave a gift message in the order notes during checkout. We'll include your message with the package. Forgot to add one? Contact us before the order ships and we'll try to add it for you.

Does the package include pricing?
No. We don't include product prices or payment information on the packing slip.

I'm ordering for a birthday or another special date. When should I order?
Because our products are made in small batches and carrier transit times can vary, we recommend ordering at least two weeks before you need the package. You're welcome to include your preferred arrival date in the order notes. We'll do our best to accommodate it, but we can't guarantee a specific delivery date.